Homeowner Resources

Our Warranty Program

Industry-leading coverage for your peace of mind

Shaw Homes provides one of the most comprehensive warranty programs in the industry, protecting your investment and ensuring your home performs as it should. Our warranty coverage includes:

1-Year Workmanship Warranty

Covers all workmanship elements of your home for a full year after closing. This includes items such as drywall, paint, trim, doors, windows, and more.

2-Year Systems Warranty

Covers all major systems in your home for two years after closing, including plumbing, electrical, and HVAC systems.

10-Year Structural Warranty

Provides extensive coverage for the structural elements of your home, including the foundation, load-bearing walls, roof framing, and major structural components.

At your closing, you'll receive a comprehensive Homeowner's Manual with detailed warranty information, including coverage specifics and how to report warranty items. You can also download a copy of our warranty guidelines below.

Download Warranty Guidelines

Home Maintenance Tips

Keeping your home in excellent condition

Seasonal Maintenance

Change HVAC filters every 1-3 months
Clean gutters and downspouts in spring and fall
Check weatherstripping on doors and windows before winter
Test smoke and carbon monoxide detectors monthly
Clean dryer vents annually
Check exterior caulking and touch up as needed

Plumbing Care

Know the location of your main water shutoff valve
Check for leaks under sinks and around toilets regularly
Clean aerators on faucets periodically
Avoid harsh chemical drain cleaners
Run water in unused fixtures monthly
Drain sediment from water heater annually

HVAC Maintenance

Schedule professional HVAC service annually
Keep outdoor units clear of debris and vegetation
Clean return air vents regularly
Check thermostat operation seasonally
Listen for unusual noises during operation
Ensure proper insulation around ducts in unconditioned spaces

Interior Care

Clean kitchen exhaust filters regularly
Check and repair grout and caulk in wet areas
Vacuum refrigerator coils biannually
Dust ceiling fan blades and light fixtures
Clean dishwasher filter monthly
Inspect attic for signs of pests or water intrusion

Download Complete Maintenance Guide

Warranty Service Requests

How to request warranty service for your Shaw Home

Requesting Warranty Service

If you experience an issue with your home that you believe is covered under warranty, follow these steps to request service:

Document the Issue

Take photos and notes about the problem, including when you first noticed it and any relevant details.

Check Your Warranty

Review your warranty documents to confirm the issue is covered under your warranty.

Submit a Service Request

Submit your service request through our online portal or by contacting our warranty department.

Schedule an Inspection

Our warranty team will contact you to schedule an inspection of the reported issue.

Repairs

If the issue is covered under warranty, repairs will be scheduled and completed by our team or an approved contractor.

For emergency issues such as water leaks, electrical problems, or HVAC failures, please call our emergency service line at (918) 258-6161.

Submit a Warranty Request

Use our online system to submit non-emergency warranty service requests 24/7.

Submit Request

Contact Warranty Department

Have questions about your warranty coverage? Our team is here to help.

(918) 258-6161 ext. 2

warranty@theshawhomes.com

Monday-Friday: 8am-5pm

Additional Resources

Helpful information for Shaw homeowners

Homeowner's Manual

Complete digital version of your homeowner's manual with detailed information about your home.

Download Manual

Paint & Color Guide

A reference guide for the paint colors and finishes used in your home for future touch-ups.

View Guide

Preferred Vendors

A list of trusted vendors and contractors for services beyond your warranty coverage.

View Vendors

Home Specifications

Detailed specifications and as-built documentation for your specific home.

Request Specs

Frequently Asked Questions

Common questions from Shaw homeowners

When does my warranty coverage begin?

Your warranty coverage begins on the date of closing. This date is documented in your closing paperwork and warranty materials.

How do I know if an issue is covered under warranty?

Your Homeowner's Manual includes detailed information about what is and isn't covered under each component of your warranty. If you're unsure, we encourage you to submit a warranty request or contact our warranty department directly. We're happy to review the situation and provide guidance.

How long will it take to address my warranty request?

After submitting a warranty request, you'll typically receive an acknowledgment within 1-2 business days. Our warranty team will then schedule an inspection, usually within 3-5 business days for non-emergency issues. The timeline for repairs will depend on the nature of the issue, availability of materials, and scheduling with our service providers. Emergency issues are addressed much more quickly, often the same day.

What is considered an emergency warranty issue?

Emergency warranty issues include situations that pose an immediate risk to your safety or could cause significant damage to your home if not addressed promptly. Examples include major water leaks, complete HVAC failure during extreme weather, electrical hazards, gas leaks, or sewer backups. For these issues, please call our emergency service line rather than submitting an online request.

Can I make modifications to my home without voiding the warranty?

Minor cosmetic changes typically won't affect your warranty coverage. However, significant modifications, especially those involving structural elements, plumbing, or electrical systems, may impact certain aspects of your warranty. We recommend consulting with our warranty department before making major changes to ensure you understand any potential impacts on your coverage.

Supporting You After You Move In